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Shipping Policy
Thank you for shopping with Gemsthatshine! We are committed to delivering your order in a timely, reliable, and secure manner. This Shipping Policy outlines the terms and conditions that apply to the shipment of products purchased from our website.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Locations
We currently offer shipping to the following countries and regions:
- United States
- Canada
- United Kingdom
- Australia
- European Union countries
If your country is not listed, feel free to contact us at [kevinzhw@outlook.com] to confirm whether we can deliver to your location.
3. Shipping Methods & Delivery Time
We work with a variety of trusted logistics partners such as UPS, FedEx, DHL, USPS, and local postal services.
| Shipping Method | Estimated Delivery Time | Tracking |
|---|---|---|
| Standard Shipping | 7–15 business days | Yes |
| Expedited Shipping | 3–7 business days | Yes |
| Express Shipping | 1–3 business days | Yes |
Please note that delivery times may vary depending on your location, customs clearance procedures, and unforeseen circumstances.
4. Shipping Rates & Fees
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
We may offer:
- Free standard shipping for orders over $200 (depending on your region)
- Real-time carrier rates for all other orders
Customs duties, taxes, and import charges (if any) are not included in our shipping rates. These fees are the buyer’s responsibility and may be collected upon delivery.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your shipment directly through the carrier’s website or via our order tracking page here:
🔗 Track My Order
6. Shipping Delays & Lost Packages
We are not responsible for shipping delays caused by:
- Natural disasters, strikes, or carrier issues
- Incorrect or incomplete shipping addresses provided by the customer
- Customs processing times
If your order has not arrived within the estimated delivery window, please contact us at [kevinzhw@outlook.com]. If a package is confirmed lost by the carrier, we will assist you in replacing or refunding the order as appropriate.
7. Incorrect Address Policy
It is the customer’s responsibility to ensure the shipping address is entered correctly at the time of purchase. If you realize your address is incorrect after placing an order, please contact us within 12 hours. We will do our best to update it before the order is shipped.
We are not responsible for packages delivered to the wrong address due to customer error.
8. International Shipping Notes
International orders may be subject to:
- Customs inspections
- Duties and taxes based on local regulations
- Delays due to border or customs controls
Customers are responsible for ensuring the products comply with their country’s import laws. We do not guarantee delivery if a package is rejected by customs due to local restrictions.
9. Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to reach out:
📧 Email: kevinzhw@outlook.com
💬 Live Chat: Available Mon–Sun, 9am–6pm
We appreciate your trust in Gemsthatshine, and we’re committed to providing a smooth and reliable delivery experience. Thank you for choosing us!